FAQ - BD Goods

About BD Goods

What is BD Goods?

BD Goods is an online grocery and halal food delivery service in Portugal, serving the Bangladeshi community in Lisbon and nearby areas. We deliver halal meat, fish, vegetables, and Bangladeshi grocery items directly to your home.

What products do you sell?

We offer:

Halal meat
Deshi fish
Vegetables
Bangladeshi rice, lentils, spices, and daily grocery items

Product availability may vary depending on stock.

Is your meat 100% halal?

Yes. All our meat is halal.
We do not compromise on halal standards, and we only work with trusted sources.

Delivery

Which areas do you deliver to?

We currently deliver in Lisbon and surrounding areas.
If you are unsure whether your location is covered, please contact us before placing an order.

Do you offer same-day delivery?

We do same-day delivery depending on:

Order time
Location
Product availability

Please contact us to confirm.

How long does delivery take?

Delivery times depend on your location and order volume.
We always aim to deliver as quickly as possible and will inform you if there is any delay.

Shipping & Returns

Do you accept returns?

We accept return but fresh and perishable food items, returns are generally not accepted.
Please refer to our Refund & Returns Policy for full details.

Can I cancel my order?

Yes, you can cancel your order before it is dispatched by contacting us as soon as possible.
Once the order is prepared or out for delivery, cancellation may not be possible.

What if I receive the wrong or damaged item?

If you receive:

A wrong item
A missing item
A damaged or spoiled product

Please contact us within 24 hours of delivery, along with photos if possible.
We will review the issue and provide a replacement or refund where applicable.