Refund and Returns Policy

BD Goods

Effective Date: 20/12/2025

At BD Goods, customer satisfaction is very important to us. We understand that issues can sometimes happen, and this policy explains how refunds, returns, and replacements are handled in a fair and transparent way.

1. General Policy Overview

BD Goods delivers perishable goods such as halal meat, fish, vegetables, and groceries.
Due to the nature of these products, returns are limited and handled on a case-by-case basis.

We aim to be reasonable, fair, and supportive in resolving any genuine issues.

2. Eligible Cases for Refund or Replacement

You may be eligible for a refund or replacement if:

  • You receive the wrong product
  • The product is damaged, spoiled, or not fit for consumption at the time of delivery
  • An item is missing from your order
  • The product does not match what you ordered

In such cases, please contact us as soon as possible.

3. Items Not Eligible for Return or Refund

For health, hygiene, and safety reasons, we generally do not accept returns for:

  • Fresh meat, fish, vegetables, or other perishable food items
  • Products that have been opened, used, or partially consumed
  • Issues reported long after delivery without evidence

This is in line with EU consumer law for perishable goods.

4. Timeframe to Report an Issue

To help us resolve your concern quickly, please report any issue:

  • Within 24 hours of delivery
  • With clear photos or videos (if applicable)

Reports made after this timeframe may not be eligible for refund or replacement.

5. How to Request a Refund or Replacement

To request support, please contact us with:

  • Your order number
  • A brief explanation of the issue
  • Photos or videos showing the problem (if relevant)

📞 Phone / WhatsApp: +351 920 072 741
📧 Email: info@bdgoods.pt

Our team will review your request and respond as quickly as possible.

6. Resolution Options

Depending on the situation, we may offer:

  • A replacement item
  • A partial refund
  • A full refund (in rare and valid cases)
  • Store credit for future orders

The resolution method will depend on product type, condition, and availability.

7. Refund Processing

  • Approved refunds will be processed using the original payment method, where possible
  • If paid by cash on delivery, refunds may be provided via bank transfer or store credit
  • Refunds typically take 2–3 business days, depending on the payment method

8. Order Cancellations

  • Orders can be cancelled before dispatch by contacting us as soon as possible
  • Once an order is prepared or out for delivery, cancellation may not be possible

9. EU Consumer Rights Notice

Under EU consumer law, the right of withdrawal (14-day return) does not apply to perishable goods such as food, meat, and groceries.
This policy complies with EU Directive 2011/83/EU.

10. Our Commitment

We aim to handle every concern with honesty and care.
If something goes wrong, we will always try our best to make it right.

11. Contact Us

If you have questions about this Refund & Returns Policy, please contact us:

BD Goods
📧 Email: info@bdgoods.pt
📞 Phone / WhatsApp: +351 920 072 741
🌐 Website: bdgoods.pt